Is it any wonder that we as human beings get things done through conversation with each other!? Conversations are where everything happens - how much more difficult are conversations now with so much technology in the way?  People who have great conversations have the ability to get great results, build up their people and be very effective! So, all of us leading people need to develop our capacities to have conversations that build trust, reflect who we are, what we believe, what we feel and what we need to get done, in a way that supports our relationship with that person.